Getting to Know You
When you make a purchase in one of our Hubbers Furnishings stores, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, post code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Getting To Know What You Like
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique. Likewise, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest to their customers.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Information At Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information from Hubbers Furnishings brands is combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
When you shop at a Hubbers Furishings store, order from our catalogues, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.
If you are just surfing and reading information on our Website, then we collect and store the following information from your visit:
Browser and Operating System.
We do not sell information which identifies you personally. This information is used only for statistical purposes and how we may enhance the customer experience
Your use of the Services involves the collection by us of personal information about you, such as your email address, name, home or work address or telephone number. We may also collect demographic information, such as your age, gender, preferences and interests.
This information is used by us for the operation of Services, to maintain quality of Services, to provide general statistics regarding use of the Services and to assist us to deliver customised content and advertising to our customers.
Where possible, information will be obtained directly from you, but otherwise it may be provided from others (with your consent), or generated within or by the systems used to provide our Services.
You may ask to see any information we hold about you and we will provide it as long as we have such information and can readily retrieve it. You may also ask us to correct any incorrect information we hold about you.
We may occasionally monitor telephone calls between existing and new customers and our personnel to help train our personnel to provide better customer service. We may also monitor communications between our customers and third parties to maintain and support our systems and to safeguard the security and integrity of our services.
We may provide your personal information to our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners to:
• provide our Services for you and others
• send your bills and recover money you owe
• keep you informed of and conduct sales and marketing activities in relation to Services available to, or planned for you from us and other people
• exercise any lawful right we or any of our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners has.
Although we may publish aggregated information relating to your use of the Services, such as usage patterns, we do not disclose information in a form that could reasonably be expected to identify you, without your prior permission.
Personal information collected in relation to your use of the Services is stored and processed in New Zealand.
Disclosure of Information
We may disclose information about you or your use of the Website and/or Services without your prior permission if we have a good faith belief that such action is necessary to:
• conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law
• protect our rights or property or those of our related companies
• enforce our Customer Terms or Service Terms
• act to protect the interests of our, or our related companies, customers or others.
We do not sell, rent or lease our visitor or customer information to third parties.
Third party websites
We encourage you to review the privacy statements of websites you choose to link to from our Website so that you can understand how those websites collect, use and share information. We are not responsible for the privacy statements or other content on websites linked from our Website.
Changes to our Policy
We may, at our discretion, update or revise this Policy at any time. Any changes will take effect immediately once they are posted on our Website. It is your responsibility to check this Policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.
Shop Security is one of our highest priorities. All online retailers are expected to use a secure environment Hubbers use technology called SSL - Secure Sockets Layer.
Where an online retailer uses SSL technology, at the virtual checkout the online retailer serves and your PC encrypts (scrambles) everything that you enter into your computer, such as credit card details, billing and delivery address.
Because it is encrypted, generally other computers are unable to make sense of it, therefore keeping this information private while it is being transmitted. Be aware that some people do try to hack into other peoples communications, despite this security.
The Proof - when you enter into an online buying transaction, there are visual clues on screen that tell you when you have entered a secure environment.
Note: do not put your credit card details in an email!
Credit Card Liability - in the event that you receive unsolicited charges on your credit card bill, most credit card suppliers agree, in their credit card terms and conditions, to limit the amount of fraudulent charges for which the cardholder will be liable. This means that if you are able to prove that the purchase made over the Internet was not made by you, you may not be liable tfor the total amount of these fraudulent charges, but please check if your credit card supplier offers this and the details of the limit and when it applies, before you begin shopping online.
Hubbers Furnishings online does not and will not sell or rent any of your personal information.
This information is used by us to help in providing you with a better online shopping experience - for example: making suggested improvements to this channel, providing you with our Shopping Newsletter or any instance when we are required to get in contact with you directly in response to a query from you.
You have the right to control your personal information as you see fit.
Phone: Hubbers Furnishing Christchurch
03 3482 954